Privacyverklaring
Empathize B.V. · Netherlands · info@empathize-ai.com
1. Roles
For customer data that you upload, your company is the controller and Empathize B.V. acts as processor under a data processing agreement (Art. 28 GDPR). For account data (name, email) Empathize is the controller.
2. What we process
Account details, workspace settings, and the customer records your team uploads (such as name, segment, activity signals and feedback). We do not need special categories of personal data and ask you not to upload them.
3. Purpose and legal basis
We process data to provide the service: calculating risk scores, showing recommended actions and, when enabled, AI features. The legal basis is performance of the contract and your legitimate interest in retaining customers.
4. Storage and access
Data is stored in the EU, inside your company workspace, and is visible only to members of that workspace. Customer data is never used to train AI models. By default, customer names are hidden from AI features.
5. Retention
Uploaded datasets are kept until you replace or delete them, or until the workspace is closed. Account data is deleted within 30 days after the account is closed.
6. Your rights
You can request access, correction, deletion, restriction or portability of your data, and object to processing, by emailing info@empathize-ai.com. You may also lodge a complaint with the Autoriteit Persoonsgegevens.
7. Automated decisions
Risk scores are explainable signals to support your team. They do not lead to decisions with legal or similarly significant effects without human involvement.