Gebruiksvoorwaarden
Empathize B.V. · Netherlands · info@empathize-ai.com
1. The service
Empathize B.V. provides a web application that helps customer-service teams identify customers at risk of leaving and prepare conversations with them.
2. Pilot
Early partners may use the service free of charge during the pilot. Features may change, and we may end the pilot with 30 days' notice.
3. Your responsibilities
You make sure you are allowed to upload the customer data you use, that it is accurate, and that your team uses the service lawfully and respectfully.
4. Data
Your data remains yours. We process it only on your instructions, as described in our privacy statement and data processing agreement.
5. AI output
Scores and suggestions are support, not advice. Your team stays responsible for decisions and for what is said to customers.
6. Liability
To the extent permitted by law, our liability is limited to the fees paid in the twelve months before the claim. During a free pilot, liability is limited to €500.
7. Governing law
Dutch law applies. Disputes are submitted to the competent court in the Netherlands.